Last updated: 21 April 2025
Welcome to Trajetto (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of our website and services. By accessing our site, you agree to be bound by these Terms. If you do not agree, please do not use our services.
By using our website and services, you confirm that you are at least 18 years old and agree to abide by these Terms. We reserve the right to modify these Terms at any time, with changes effective immediately upon posting.
Trajetto is a travel support service that enables users to obtain real flight ticket holds issued directly through airline reservation systems. These held tickets include a valid PNR (Passenger Name Record) and booking reference, which can be used to support visa applications, employment verification, academic travel documentation, or personal planning purposes. While these bookings are real, they are only held temporarily and must be paid in full to convert into confirmed tickets.
Please note that the documents issued by Trajetto are not boarding passes and do not grant the right to board an aircraft unless the user proceeds to complete the full purchase through the booking details provided.
Our core services include:
Flight Hold Booking: Secure a real airline booking with a valid PNR without upfront ticket purchase.
PDF Itinerary Generation: Receive a professionally formatted PDF with all relevant flight information.
Payment Processing: A flat fee is charged via Stripe Checkout to initiate the hold service.
Document Delivery: Booking documents are delivered by email with verifiable reference numbers.
For users who do not require a real ticket hold, we also offer the option to generate a non-binding, professionally formatted itinerary document. This version is intended for documentation-only purposes, such as initial visa consultations, travel planning, or other administrative needs where a formal ticket hold is not required.
Users are charged a flat fee for each itinerary generated. Payments are processed securely using Stripe Checkout. Once payment is completed, the itinerary is generated and delivered via email. Due to the nature of our service, refunds are not provided unless itinerary or booking was not prepared.
All content, designs, logos, text, graphics, and other materials on the Trajetto website are owned or licensed by us. Unauthorized reproduction, modification, or distribution is strictly prohibited.
Our services are provided on an “as is” and “as available” basis without any warranties, either express or implied. We do not guarantee that our service will be error-free or uninterrupted.
Trajetto issues legitimate ticket holds using real airline systems, but we do not guarantee that these held tickets will be available for full purchase at a later date. Ticket availability, pricing, and expiration are controlled by the airline and are subject to change without notice. Users are responsible for purchasing their tickets before the hold expires if they wish to travel.
In no event shall Trajetto be liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to denied visa applications, missed travel opportunities, or expired ticket holds.
These Terms are governed by the laws applicable to our operations. Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the applicable rules.
We reserve the right to update or modify these Terms at any time. Changes are effective immediately upon posting. Your continued use of our services constitutes your acceptance of the new Terms.
If you have any questions or concerns about these Terms or our services, please contact us at:
Email: support@trajetto.com